Customer Service at its Best

It is said that the true measure of customer service is how things are handled when something goes wrong. As some know something went very very wrong after my 30,000 mile maintenance.

Ramsey Subaru of NJ corporate and their techs and service department did everything in their power to get my car back on the road.

I am very impressed with how this was handled by the dealership.

One technician made a mistake but everyone at the dealership worked to make sure I was satisfied with the repairs and to make sure my car stays on the road.

The dealership is in a pretty populated area, and service many vehicles every day. Just the of statistics that at one point or another an error occurs. When it does everyone hears about it. There are thousands of services that go perfectly well and nothing is posted about them because they are perfectly ordinary events.

I give Jim a lot of credit for handling this quickly and professionally.

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5/31/2012

Drove to the dealership on 5/30/2012. I met with Jim from corporate. I also had a chance to talk tot he lead service tech. We discussed what happened, possible short and long term damage and what was done to the car.

I have driven about 200 miles with AC on and doing a bit over 85mph. The temperature didn't go above 191 degrees, the fans are spinning etc.