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5/17/2012
My Subaru Impreza 2.5i was at 28,481 miles. I was near a dealership, had some time so I decided to take it in for the 30,000mile service. I was quoted an astronomical fee! Highway robbery. Based on their inspection they also recommended some services for an additional fee. Fine, with good service this car will run forever. According to Subaru some of these services should have been included in the 30,000 service but the dealership Ramsey Subaru NJ had them as extras.
Total bill - $639.95
I drove home about 125 miles from the dealership - no issues.
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5/18/2012
Drove 15 miles to work - no issues.
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5/22/2012
I drove the car about 40 miles. As I was within a block of my house the red temperature gauge starts flashing!! I pulled into my garage. I saw some white smoke and smell burning antifreeze. I poped the trunk open and immediately antifreeze splashes out! I was concerned that my cap has somehow gotten blown off the radiator but I looked and its right next to the radiator! The tech at Ramsey Subaru NJ has forgotten to put it on after they flushed and changed my coolant!!!
The antifreeze was all over the inside of the engine compartment. I topped off the coolant and hoped for the best.
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5/23/2012
I took the car out, and drive about 2.5 miles. I was hoping all is well. The temperature started climbing quickly and the overheat gauge started to blink. I pulled over, and let the car cool for about 2 hours. I checked and the antifreeze level was fine. I drove back to my garage. About 2 blocks from the house the overheat warning light started to blink again. I pulled over, stopped the engine, let it cool and finished driving home. I checked the antifreeze level and it was very low again. I topped it off.
I have read some forums and things don't look good at all. The radiator fans weren't spinning. I may have a blown head gasket and warped cylinders. At the very least I need a new thermostat and water pump. Ramsey Subaru NJ Service Dept destroyed a perfectly good Subaru that drove in.
I will be calling Ramsey Subaru NJ in the morning as well as Subaru of America. I don't expect to have much luck with service manager ( Alvaro Cisneros ), and if any help will come it will be from SoA. I will probably need to have the vehicle towed on flatbed to local dealership since it is not drivable.
I am hoping Ramsey Subaru NJ makes it right but I ahve serious doubts. In the mean time I have registered a few new domain names.
RAMSEY-SUBARU-NJ.COM
RAMSEYSUBARUSERVICESUCKS.COM
RAMSEYSUBARUSUCKS.COM
RAMSEY-SUBARU-SUCKS.COM
ramsey-subaru.com
ramsey-subaru.info
ramsey-subaru.net
ramsey-subaru.org
I will also likely be filing legal action against Ramsey Subaru NJ if they do not take care of this properly.
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5/24/2012 9:30am
Called Ramsey Subaru NJ Service Dept. I explained the situation.I was quickly transferred to corp office. After getting the basic information down, they are sending down a flatbed with a loaner car, and grabbing my car on the flatbed. They promised to make it right. Lets hope they keep their word. I am happy they are not ignoring the problem and I am very happy that my weekend won't be ruined since they are giving me a loaner.
I am 2.5 hours and 125miles away from the dealership so looks like this will take most of the day with round trips.
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5/24/2012 11:30am
Spoke with corporate again. They are working with me. A flatbed is on its way here with a loaner subaru for me for the weekend and to take my Impreza up to them. They did promise to drop everything and work on it today if it gets there in time before closing.
I was also promised they would make things right with the warranty and extend it. I hope they follow through and put it in writing. Here's hoping my engine block isn't destroyed :( .
They did politely ask me to point the domains away. I will do so as soon as the 24hr DNS refresh limit is up. Some of the domains have already been pointed to http://www.ramseysubaru.com . Once this matter is resolved to my satisfaction I will happily transfer the domains to Ramsey Subaru legal, corporate or whatever department deals with this.
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5/24/2012 2:30pm
The flatbed with my loaner still isn't here. The car hasn't been picked up which means it wont get to the techs hands today.
I also missed my eye appointment since I don't have a car.
I had a great conversation with Subaru of America about this incident.
Since I am sitting around just waiting for the tow truck had some time to update the NASIOC forums too.
http://forums.nasioc.com/forums/showthread.php?p=37217620
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5/24/2012 3:15pm
My Suabru is on the tow truck and I have a bottom of the line 2012 impreza loaner. No fog lights, sad cloth seats. Luckily it has the heated seats otherwise A would rebel.
My 2011 Impreza 2.5i Premium
2012 loaner
Now we wait to see what the techs and Subaru rep say.
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5/25/2012 9:15am
Got a call from Ramsey Subaru corp. I was told entire service dept is looking at the car, and Subaru of America rep should be there soon as well.
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5/25/2012 1:30pm
I'll get to meet with the lead tech on Wednesday and get my car. I was told it will be good to go.
I verified that the DNS for all the domains rolled over and
RAMSEY-SUBARU-NJ.COM
RAMSEYSUBARUSERVICESUCKS.COM
RAMSEYSUBARUSUCKS.COM
RAMSEY-SUBARU-SUCKS.COM
ramsey-subaru.com
ramsey-subaru.info
ramsey-subaru.net
ramsey-subaru.org
I verified that the DNS for all the domains rolled over and
RAMSEY-SUBARU-NJ.COM
RAMSEYSUBARUSERVICESUCKS.COM
RAMSEYSUBARUSUCKS.COM
RAMSEY-SUBARU-SUCKS.COM
ramsey-subaru.com
ramsey-subaru.info
ramsey-subaru.net
ramsey-subaru.org
are all pointing at Ramsey Subaru.
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5/31/2012
It is said that the true measure of customer service is how things are handled when something goes wrong. As some know something went very very wrong after my 30,000 mile maintenance.
Ramsey Subaru of NJ corporate and their techs and service department did everything in their power to get my car back on the road.
I am very impressed with how this was handled by the dealership.
One technician made a mistake but everyone at the dealership worked to make sure I was satisfied with the repairs and to make sure my car stays on the road.
The dealership is in a pretty populated area, and service many vehicles every day. Just the of statistics that at one point or another an error occurs. When it does everyone hears about it. There are thousands of services that go perfectly well and nothing is posted about them because they are perfectly ordinary events.
I give Jim a lot of credit for handling this quickly and professionally.
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5/31/2012
Drove to the dealership on 5/30/2012. I met with Jim from corporate. I also had a chance to talk tot he lead service tech. We discussed what happened, possible short and long term damage and what was done to the car.
I have driven about 200 miles with AC on and doing a bit over 85mph. The temperature didn't go above 191 degrees, the fans are spinning etc.
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Looks like Ramsey Subaru NJ Service Dept is no stranger to destorying Subarus.
http://forums.nasioc.com/forums/showthread.php?t=2353286
This post at least gives me some hope they may own up to it and fix it.
http://www.insiderpages.com/b/15246172696/ramsey-mazda-subaru-salessvc-ramsey
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Receipt from Ramsey Subaru NJ
The temperature shoots up just idling
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